Here to Help You & Your Family
StoryTime Support & Help
Need assistance with bedtime audio narration, subscription access, or custom stories? Submit your query below.
Response Speed
< 12 Hours
7 Days a Week
AI Voice Studio
ElevenLabs Ultra HD
Fast cached audio narration
Send Us a Support Query
Frequently Asked Questions
How does the free bedtime trial work?
Every family receives 10 complimentary minutes of pristine ElevenLabs studio audio narration before needing to subscribe or log in.
Can I listen to stories across multiple devices?
Yes! Your StoryTime account synchronizes bookmarks and premium access between the Web app and our iOS mobile app.
What is the standard response time for queries?
Our parent-first support desk reviews and responds to all inquiries within 12 hours, 7 days a week.
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